Privacy Policy
At Neretrae, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how Neretrae (“we”) collects, uses, shares and processes your information.
Collection and Use of Personal Data
Personal data is any information that can directly or indirectly identify you. It also includes anonymous data, which, when associated with identifiable information, can identify you. Personal data does not include information that has been anonymized or aggregated in a way that prevents us from identifying you.
Our Commitment to Safety and Security
We adhere to the principles of legality, legitimacy and transparency. We process only the minimum data necessary for our specified purposes and employ technical and administrative measures to protect your data. Our use of personal data includes verifying accounts and user activity, enhancing security, monitoring for fraud, and investigating suspected or potential illegal activity or policy violations. This processing is in our legitimate interest to ensure the safety of our products and services.
What Personal Information We Collect
Data You Provide: This includes data when you use our products and services, create an account, contact us, participate in surveys, and make purchases. We collect account and authentication information as well as details such as billing, shipping and contact information.
Data about service and product usage: This includes information about your device, IP address, operating system, browser, usage and diagnostic information, and (if permitted) location data to enhance our services.
How we use your personal information
Provide, improve and develop our services: We use personal information to enhance our products, conduct research and for auditing purposes. This is based on our legitimate interest in providing you with relevant products and services.
Communicate with you: With your consent, we may use your data to send marketing information, respond to your inquiries and inform you of our policies and terms. You can withdraw your consent at any time.
Cookies and other technologies
Cookies are small text files used by web browsers to store information. We use cookies and similar technologies to provide and improve our services, personalize content, measure ads, and ensure a secure experience.
Disclosure of personal information
We share personal information with partners to improve our products, services and advertising. We do not share your data with third parties for their marketing purposes without your explicit consent.
Data protection rights
You have the right to access, correct or delete your personal data and to object to or restrict its processing. You also have the right to receive your data in a structured format. We commit to respond to your request within 30 days.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal or regulatory reasons. If you do not agree to the changes, please stop using our services and contact us to close your account.
Data Security and Retention
We take steps to protect your data and will only retain your data for as long as necessary for the purposes outlined in this policy or as required by law.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at contact@helpcustomer24h.com.